Refund policy

At Kristina Decor, every wreath is handcrafted with care using real, natural materials, excl. ornaments. I want you to be completely happy with your purchase.

  • All sales are final.
    Due to the handmade nature of my designs and the use of delicate, real materials, I cannot accept returns or exchanges once an order has been placed.

    Exceptions:
    If your wreath arrives damaged or of unsatisfactory quality, please contact me within 48 hours of delivery at kristina@kristinadecor.co.uk or 07349 239817, including clear photos of the issue.

    Eligible items may be:

    • Repaired and re-dispatched, or

    • Refunded in full once inspected and received back in original packaging.

    If you have any concerns, I’m always happy to help. Building lasting relationships with my customers matters most.